Complaints

Last updated: June 2026

1. Our commitment

We aim to resolve concerns fairly and promptly.

2. How to complain

Email support@wealex.ae with your name, account reference, a description of the issue, and any supporting details.

3. What happens next

We aim to acknowledge your complaint promptly, investigate it, and respond with our findings and any resolution as quickly as reasonably possible.

4. Escalation

If you remain dissatisfied, you may escalate to the relevant authority, including VARA, in line with applicable rules. We keep records of complaints as required.